GALILEO User Survey Report 2021

The 2021 GALILEO Annual User Survey results show users continue to see the state’s virtual library as a valuable learning resource. A total 2,779 surveys were analyzed for the annual report.

About 90 percent strongly agreed or agreed that GALILEO was a valuable service. And although many users had not used the new bento box feature yet, most of those who had reported positive satisfaction.

“We are so fortunate to have GALILEO! Thank you for all you do to keep it current and useful! I brag about it when I do my library instruction courses to our students!,” a college librarian commented in the survey.

However, users still indicate there is room for growth. Additional content, for example, was ranked No. 1 as features in need of improvement. On the other hand, a number of user comments said there was too much content or that it was confusing.

“GALILEO is confusing but also very picky on what words they choose to target. It isn’t hard to work, but it is complicated to find the right type of source you are looking for,” a K-12 student commented.

Now that GALILEO has completed phase 3 of its redesign, staff plan to reassess any critical needs for GALILEO improvement and usability based, in part, on user feedback and focus groups in 2022.

Survey Quick Stats:

• 1.2% of respondents were media specialists
• 10.6% of respondents were affiliated with a public library
• 26.9% of respondents use GALILEO weekly
• 27.2% of respondents were K-12 students
• 31.2% of respondents learned about GALILEO from a teacher
• 77.0% strongly agreed or agreed that GALILEO saved them time
• 90.4% strongly agreed or agreed that GALILEO is a valuable resource

View the final report: GALILEO Annual User Survey 2021 Report