Employment

Employment Opportunities with GALILEO

Thank you for considering employment with GALILEO through the University System of Georgia. Before applying, please read our BOR/USG online application tips. You will find valuable tips to help navigate the online application process.

See USG employment links for employment opportunities at USG colleges and universities. The University System of Georgia is an Equal Employment Opportunity/Affirmative Action Employer.

Current openings at GALILEO:

GALILEO is seeking a Training and Support Specialist to join our dynamic team.

This is a senior professional position responsible for the training lifecycle for GALILEO, from evaluation of needs, to development of support and training materials, to delivery of in-person and virtual training and support, to ongoing assessment. A strong commitment to superb customer relationship management is required. Detailed technical knowledge of GALILEO services will be required, including e-content workflows such as: data management and evaluation; user needs evaluation; acquisition processes; activation processes; authentication workflows; customization options; vendor/third party communications; and the ability to troubleshoot user issues. An additional responsibility will be providing technical and customer support for workflows in the areas described above, including administering, assigning, and addressing support requests; effectively coordinating with technical staff; and communicating effectively about critical systems issues or outages as part of an evening/weekend on call rotation. This position may serve as a project leader on special projects.

Major Duties

  • Manages the GALILEO training and documentation lifecycle.
  • Assesses training needs and opportunities.
  • Provides outreach to GALILEO libraries via individual meetings, presentations at conferences and other events, and by partnering with agencies such as GPLS and the Digital Library of Georgia.
  • Develops training and documentation materials, including written content, online FAQs, and recorded videos.
  • Delivers synchronous and asynchronous training to library staff on GALILEO resources and services, virtually and in person.
  • Works with other GALILEO staff to provide technical support, troubleshooting, and user support for GALILEO libraries.
  • Communicates with vendors and other third-parties to resolve issues.
  • Gathers, analyzes, and evaluates data to support areas of responsibility.
  • Coordinates and manages special projects.
  • Communicating effectively about critical systems issues or outages as part of an evening/weekend on call rotation.
  • Perform other duties as assigned.

Required Qualifications:

  • Master's degree in library science and/or five years of work related experience.
  • Demonstrated knowledge of library technical and support processes, including e-content, access, and authentication.
  • Demonstrated experience in customer service.

Salary:

Salary is approximately $70,000 but could be slightly higher or lower depending on experience. 

Apply:

Please apply at the USG career portal: https://www.usg.edu/hr/jobs/

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