GALILEO provides support to all users through the Contact Us form, but librarians and library staff at participating institutions may also contact GALILEO Support Services by phone or e-mail to report problems, submit IP changes and other requests, or ask questions about the GALILEO project.

Emergency Requests

In the event of a GALILEO-related emergency (examples: GALILEO is unavailable, one or more databases are inaccessible), please do the following:

• First, check the GALILEO System Status Announcements
• Second, call ITS Customer Services at 888-875-3697 to report the problem if it has not been announced. Please note: this number is for library use only. After hours, please follow voice mail instructions for emergency support.

Emergency support hours are 24 hours a day, Monday through Sunday.

Non-Emergency Requests

For non-emergency, general support, and IP change requests, please use GALILEO’s Contact Us form.

Non-emergency support hours are 8 AM - 5 PM Monday through Friday, with the exception of state holidays.