Single Single-On (SSO) Access into GALILEO Unavailable due to OpenAthens Outage - 12/6/2023 *RESOLVED*
Posted December 6, 2023 9:24 am
UPDATE on 12/6/2023 at 9:38 a.m.
I am happy to report that OpenAthens has identified the root cause, and a fix has been applied. The issue has been resolved and we have confirmed this with some testing.
If you’re still experiencing an issue logging into GALIELO via Single Sign-On, please let us know by submitting a ticket using our support form
As of 8:30 a.m., December 6, 2023, OpenAthens is experiencing an outage. This outage is impacting remote access into GALILEO using Single Sign-On (SSO). OpenAthens is working to resolve the issue as soon as possible.
You can learn more about the issue and impact on their status page: https://status.openathens.net/incidents/hjx9rxdd747d
We apologize for the inconvenience and will let you know when there are updates or a resolution.
HeritageQuest authentication issue - 11/29/2023
Posted November 29, 2023 9:27 am
As of 2:28 p.m. on November 28, 2023, HeritageQuest is experiencing an authentication issue. When a user first attempts to access HeritageQuest, they will receive a page which states ““Our apologies, we seem to be having a problem loading this page.” ProQuest are working to resolve the issue as soon as possible.
Workaround: Subsequent attempts to access HeritageQuest are successful. If a user encounters the error, clicking on the access link again should gain them access.