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COVID-19 Vendor Updates

As a result of the country’s health emergency, many of our vendors have posted announcements on operations or made changes to access. We reached out to every vendor for an update. Read below for a summary of these actions. For future vendor updates, please visit the links provided.


Access to Britannica School contains curriculum-focused content that can be accessed from home by teachers and students. In addition, a variety of Britannica School features support remote learning, teaching, and assessment, and some of affected schools are leveraging their LMS or other technology integrations to connect virtual lessons with their Britannica School content.

Additional resources:

Britannica E-Books: Free access to a curriculum-focused collection until June 30, 2020. Areas of focus include: elementary Spanish, elementary ELA, elementary STEAM, middle school social studies, middle school STEAM, high school STEAM and high school world history. For access, visit, with the username “freebritannica” and the password “ebooks.” Download Britannica_E-Books_Special_Collections_FREE_Offer.xlsx, to view titles as of March 25.

LaunchPacks: Britannica also is offering free access to LaunchPacks for the remainder of the 2020 school term. These packs – in social studies and science – are tied to specific learning goals and are built for virtual and self-paced learning. For access, visit and submit a form. Learn more and get support, here.


EBSCO eBooks is partnering with publishers to waive simultaneous user limits wherever possible, ensuring unlimited access to e-books by: upgrading existing holdings to unlimited-user access until June 30 for a growing list of publishers, discounting unlimited-user access at one-user pricing for new e-book acquisitions, and providing around-the-clock assistance with authentication. If you currently access EBSCO eBooks from the list of participating publishers, your accounts have already upgraded access and will continue to do so as more publishers join. Additionally, EBSCO is availing its DynaMed product for information on coronavirus.

For details and list of publishers →

Databases Upgrades: EBSCO has temporarily upgraded the statewide resources offered by GALILEO. These upgrades are slated to end June 30, and they are available via the GALILEO portal for member libraries. They include: Academic Search Ultimate, Business Source Ultimate, MasterFILE Complete, Humanities Source Ultimate and Applied Science & Technology Source Ultimate.


GALE has developed an online toolkit to support librarians and educators during this time. The toolkit helps libraries, schools, and universities maximize the use of their resources in online learning environment. The online resource includes interdisciplinary, curriculum-aligned resources to support online learning from pre-K through undergraduate, live and on-demand training materials, professional development ebooks to help transition to and strengthen virtual learning, and authoritative Gale resources on health-related topics and global issues.

Access the toolkit →


William S. Hein & Co., Inc. & HeinOnline do not anticipate any interruption in the services that they provide and remain fully operational. The company has a remote-access feature that GALILEO customers should be aware of. If your organization has not configured remote access, please have the authorized license contact on your account email HeinOnline at for assistance.


Students continue to have access to reference materials, whether learning is taking place in a classroom, library, or remotely. Should instructors and/or students have issues accessing products remotely or have any general access questions, Infobase is offering the following: if the customer only has video products, they will send them an SSO link to use for remote access, if they have databases or a mix, we will use free pass temporarily to allow students to get in. Support will enable this option and send back the correct product access URLs as a reminder.

For additional information, visit this March 10 press release.

Learning360: A trial for Learning360 has been added for K-12. The trial expires May 31, 2020.

LWW (Wolters Kluwer/Ovid)

To help OVID customers make the transition to remote learning, the company is offer complimentary institutional access (current subscribers via GALILEOe) to a selection of products for the next 60 days (beginning March 19), complete with setup, support and training for users. These products have been specifically selected as they can help faculty and students with the challenges of online learning. They include: the LWW Health Library (premium basic sciences, internal medicine, physical therapy and more), Firecracker, Firecracker PA, Acland’s Atlas of Human Anatomy, Bates Visual Guide and 5 Minute Clinical Consult.

To receive access, visit the website below, and fill our a request form. Brief descriptions of the available products are listed on the registration site. Access will be via by your institutional IP range, and a landing page with your selected resources will be provided once the trial is implemented.

Receive Complimentary Access →


Mango will be offering to help qualifying schools and teachers by providing them with a free Mango subscription through the end of the 2019-2020 school year.

Get details →


OCLC has pulled together resources on OCLC services and at WebJunction to help library staff consider how to handle issues around the coronavirus in their communities.


Epigeum has made their courses on teaching online and blended learning freely available until the end of May, please visit here for more information. The higher education division has free resources for campuses, described here:


Beginning the week of March 16, ProQuest Ebook Central customers impacted by COVID-19 will get unlimited access to all owned titles from these publishers through mid-June. This means that all licenses – including single-user and three-user models – will automatically convert to unlimited access during that period, helping librarians bridge the gap for their patrons in this rapidly changing environment. The unlimited access also applies to additional titles purchased through mid-June. No action is required by librarians to switch on unlimited access – this will be done automatically, and the transition will be seamless for users. Get more information, here.

Ancestry Library Edition: Beginning March 20, this resource will be available outside of the library for public library and academic library patrons. Using your library card and GALILEO password, you may access the resource from the GALILEO A-Z list. Contact your local library for additional information. This at-home service will be in effect during the forced closures.

Related Resource: LibGuides (Springshare)

For tips and tricks on how your library can provide effective support for online learning, read this blog from Springshare. Additionally, their training team is offering a series of sessions to help support the sudden shift in learning. You can browse, register, and watch those sessions wherever you are. All sessions are recorded and available shortly after each session concludes.

(Related news: GALILEO COVID-19 Updates)