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GALILEO provides the support to help you get the assistance you need. Please choose the option that best fits your needs.


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Support

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  • All Questions

Why are there multiple options for full text for some journals?

Some publications found in GALILEO are available from more than one vendor/database. Many articles are

Why are items saved to custom folders not appearing in my MyEBSCO Dashboard?

All EBSCO databases in GALILEO now utilize the newest version of EBSCO’s user interface. This

Why am I seeing zeros for one resource, while I’m seeing data for another resource for the same month?

Although we try to include as much data from our vendors as we can obtain,

Why am I seeing no data when I run a report for a recent month?

Because most of the data in the GALILEO reporting tool is data that we collect

Why am I seeing no data for some databases in the GALILEO Statistics Tool?

Not all database vendors provide all stat types reported in the GALILEO Stats Tool. Not

Why am I now asked to login with my PINES ID and password when I access my public library’s GALILEO databases from home?

GALILEO is working with Georgia’s public libraries to make it easier for patrons to login

Why am I no longer able to access saved items in MyEBSCO?

Some students, faculty, and staff at University System of Georgia institutions may have lost saved

Who has GALILEO access?

All Georgia residents have access to GALILEO licensed content through public libraries, and some groups

Where does data in the GALILEO Usage Reporting Tool come from?

Data in the GALILEO reporting tool is comprised of data from the GALILEO system and

Where do I find the ADA accessibility statements for GALILEO vendors?

Below are the Americans with Disabilities Act (ADA) usability statements we have collected for various

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